I have just helped someone with this. I think it’s not at all obvious how to get a game on ogs or more particularly how to get a game you want with the opponent you want set up how you want.
It’s certainly much easier to get an account and access the site then other go servers but i don’t think that’s enough. And it certainly not that people are passive, negative or like spoiled children. We are talking about people who are highly motivated to figure it out but cannot without help. Now help is available and it’s easy once you know how but the first steps should not be that hard.
Something like this would be good i think.
Lots of people , older probably, who have never played online but who are strong players are trying it out, we should be sure to make it easy as well as welcoming.