I get Server Error 500 whenever I login

And the “Resign” button doesn’t works. It means it shows confirmation dialog (“Yes” or “No”) but after choosing “Yes” nothing happens to the game.

Is this planned maintenance or an outage? When is the site expected to be back up again?

1 Like

I don’t think it’s planned because there was no announcement.

There hasn’t been any communication about expected recovery.

1 Like

It seems that this problem has arisen suddenly and will remain for a long time.

1 Like

At least 5 hours so far. I suppose there’s no monitoring of the service, in that case? Do we have any way of alerting the developers so that they can fix the issue?

I guess if they are in the USA then they may not even discover the issue for another 5 hours or so - almost half-a-day without access to OGS!

2 Likes

I think that @anoek is in the USA, and you are right therefore probably won’t discover the issue until his morning, a few hours from now.

1 Like

hello,

I ask for a compensation! I want a dan rank as a replacement of my kyu rank ^^

Arnaud

Experiencing the same issue too. Hope the clock is not running in the background while this is happening, or else I will run out of time…

You can actually play games. Ignore the error, and go to the game by clicking the notification in the upper right corner.

BTW: This means the clock is running.

1 Like

Same here
image

@anoek and @matburt have been summoned (by name tag), invited, and notified via PM … OVERKILL :smiley:

1 Like

Correspondence games are working but the only way to access them is by the circled number in the top bar of the “home” screen

Or by the number of the game - if anybody remembers it… :wink:

1 Like

… or via your profile page.

No, the profile data are not accessible, only games and notifications. On the games page, note that the profile are marked with ?. Means there is no access to the profile data base.

Mh, odd, because I can visit my profile page.

<edit> Oh, and I just wanted to make a screenshot of the profile link when I noticed that my “Home” page loads again … seems it’s been repaired meanwhile … for all or only for me? </edit>

1 Like

Well, everything back online while I was writing the previous message…

1 Like

Looks like it fixed.

1 Like

A little bit of weirdness is left over. I have a correspondence game where my opponent’s clock just shows 0.0 + 0x now but they don’t appear to have timed out.

I’d have expected them to get some time added or having timed out, not…whatever actually happened there.

Edited to Add:
Ok, now they timed out. That was odd.