Email notifications stopped working for me

Support
1

What I tried:

  1. Changed my email address => result: notifications do work for the alternate address
  2. Changed my email address back to my preferred address => result: Notifications do no longer work. I don’t even get the email-verification email for this address.

Nothing in spam folder either.
Preferred mail-address working perfectly fine otherwise.
Any suggestions?

2

I have the same issue. Last email from OGS was sent to me Fri, Dec 18, 2020, 1:11 PM. After this date no email from OGS.

3

It‘s an icloud address that‘s not working for me. If I switch to gmail, it works. So now I use gmail and forward to icloud.

You also use icloud?

4

No. GMAIL address is not working.

5

Hello @FritzS, sorry we seem to have missed the original post :confused:

This sometimes happens when several e-mails bounce back to the server (full mailbox or some random glitches, spam-filters), then the server stops trying altogether so to say.

I have asked our dev to check - @mikhail.trusfus, you should be all clear now, you might want to check, whether online-go.com did not trigger some spam filter, but the e-mails should start coming again,

FritzS, unfortunatelly your account seems to be clear on our end (though it could have possibly reset thanks to the e-mail switch), let me know if you would preffer to try again with the old e-mail, if you switch back and it still does not work, we can have another look.

And sorry again for the original neglicence

6

Now it is working again. Just received OGS notification. Thank you.

7

Thanks Adam for looking into this!
I changed my mail address back to my icloud address. I didn’t get a verification mail (triggered by the change) and I also don’t get notifications now. (Tested by sending me a challenge from another OGS account while I’m offline on OGS with my own account.)

My icloud account works fine otherwise. Just received test-mails from work-account and from a GMX account with no issues.

I’ll keep the icloud address (which is not working) in my OGS settings for now so that you get a chance to have another look.

I have a good workaround available by sending OGS mails to gmail and forwarding to icloud so it’s not a big issue for me. But maybe this “ticket” can help pinpointing an issue in the OGS systems.

Thanks again!

8

Unfortunately, as far as we’re concerned your e-mail is not “blacklisted” and the messages should be going out, sorry :confused:

Just to repet the usual mantra (although I don’t expect that to be the problem at this point) you might want to check the “spam” and “commercial messages” folder, apart from that, I am out of ideas, sorry.

9

Thanks for checking.
I did check all the folders on icloud. No notifications anywhere unfortunately.
I will use the redirect via gmail which works fine.
Thanks anyway for trying!