Email notifications

Support
1

email notifications have stopped…ive tried adjusting in settings etc but now dont get anything,I used to?
thanks

2

Just to make sure: did you check your spam folder?

2 Likes
3

yesyes…nothing…I have a friend who’s emails have also stopped
any ideas?

4

I’m not an expert but do you have a tab open somewhere? On another device or something maybe. Some emails are only sent if OGS thinks you are not at the site.

1 Like
5

used to get notifications telling when it is my go
these have stopped?
have tried logging in and out etc to no avail
any clues?
many thanks

6

Could you double check which settings are turned on?

7

nonon just useing one device
odd

8

all settings under email notifications are switched on

9

have also tried switching them all off and on again

10

Have they been not working this whole time? Or did they start working for a while and then stop again? Is it for all moves in all games, or only some?

11

yes it stopped suddenly months ago
was previously very reliable
its for all games and moves

12

have played a good few games now without this feature working
for correspondence games the lack of notifications makes for a far less smooth experience
we get annoyed with one another for not making moves because of it!
otherwise OGS is THE site for me I love it all

13

soooo…any idea why this is happening?
I wondered if the notifications feature has been removed maybe?

14

Have you checked your spam folder?

15

many times…they are not coming

16

any ideas?

17

Is the email account in question receiving emails from other sources? Are you definitely checking the correct account? Sometimes people make a new account and forget to update their settings.

18

yes it works perfectly everyday and is my only address…

19

could my account be reset or something to help this issue?

20

well I could change your email… but if you only have one that won’t help I suppose… I’m kinda out of ideas as to what it could be since it seems you may be the only one with this problem.

@anoek is there anything you can check on the backend as to whether this user’s emails seem to be leaving your end correctly? no bounce backs or anything?