When I try to load the website it just presents me with the swirling go piece (or is it more an Othello piece actually) telling me it’s connecting, but it never connects.
I can (evidently) access the forums but that’s no fun if I can’t also play go! I could connect a few weeks ago, this is a new problem, but has been happening for a few days, even if I shut down my computer and restart
Any ideas?
My computer is windows 7, and neither chrome or internet explorer connects if that helps.
Hi there @bonzifan is this still an issue for you? We haven’t had any issues on our monitoring lately but a week and a half ago we migrated to some new infrastructure so if it takes your DNS a longer than normal time to update you may still be hitting our old systems.
Can you open the site in chrome, open up the chrome javascript panel with ctrl-shift-j, reload the page, and see if there are any errors under the console or network tabs?
It should have a green padlock. If not, something’s preventing your browser from accepting the Let’s Encrypt SSL certificate. It’s possible your computer’s date is off (these certs are super short validity, just a few months), or that your computer doesn’t have the root CA for Let’s Encrypt for some reason.
Npe, no green padlock for me, a red one with a warning message. My computer date is correct, as for the root CA for Let’s Encrypt - how do I find out if I have that?
Steps for Chrome: On that page with the OGS logo, click the red padlock. It will bring up a “Security Overview” at the bottom, telling you why the certificate was listed as invalid. Let us know what that says. I see the following, for instance: http://i.imgur.com/rY8w24h.png