As the title says, new users can’t log in to the forums since the new update. Something broke
Players get ‘Error updating information, contact site admin’.
As the title says, new users can’t log in to the forums since the new update. Something broke
Players get ‘Error updating information, contact site admin’.
I can log in as a new user… we do have some not-new users whom have had trouble logging in due to some older issues, do you happen to know who they are? I need to contact them to see if I can make some progress for them.
One of them is “sunspark”, who reported the issue to me. I tried to reproduce the issue by creating a new account on my wife’s pc, and I was getting the same error. Account name is “sdfgsdfgsdfg”.
That looks like the kind of username that Discourse would reject… can you try a more… normal… username?
It worked now, username “123400”. No idea what happened to the other accounts.
Didn’t sunspark used to have a period in front of his username? I’m guessing that’s not going to work for Discourse
how did u guys solve this issue?
I do not remember, sorry.
Problem still exists. One of my friends faced with this. His nickname MoonGuard. He can log onto the server, but can not enter the forum. Message: “Error updating information, contact site admin”. Please, help him. He is good man and he is a site supporter.
Thanx WinMonk for help, and thanx to anoek for fixing my problem! I can login to the forum now!