Not enough handicaps

Support
1

Here is another example of the serve failing to give me the amount of handicaps for my level.![Only 2 sotones. A 20K should get 5 handicaps. That Is how it works.
Can this be reported to the programmers?

Screen Shot 2020-03-26 at 12.50.43 AM|690x431](upload://4EWmCy68VMSysypmjhVvqZ40Gj.jpeg)