OGS connection issues for BT users (Was: Is OGS running slow? ... no, it isn't)

[hughb]

We all seem to be UK. Are we all on BT Broadband ?
I have a friend in Germany and he has not seen this.

[Issa_T]

I live in the Netherlands and occasianally experience the same problem for a few weeks now. The red icon pops up every now and then. Sometimes I can access games and play but it has happened too that my screen looks like @hughb’s image (not currently playing any games)

[jmho]

A very good point. I am on BT broadband but I also had this problem when using a browser on my mobile and connecting via 4G/5G on O2 instead of WiFi.

[hughb]

Jusr for clarity - I’m not experiencing this problem sometimes - its always now. I cant play or watch any games on OGS at all.

[Issa_T]

Well, thanks for pointing that out to me. I am however not somebody who can help you in this matter I just wanted to add my experience regarding the issue in the hope it might help other, more knowledgeable people figuring out what might be the underlying problem, which apparently doesn’t affect UK based OGS-members only. I hope, especially for you, it can be fixed soon.

[hughb]

Quite understand. I just hit reply to add to the thread, not specific to what you had written, I couldn’t find another way.

[GreenAsJade]

Note: we are listening, and aiming to help. It’s not an easy one, especially since most users are not experiencing this problem.

I’d also like to add that having fast internet does not mean solid internet.

You can have 100MBs download, but still be experiencing dropouts. Dropouts don’t matter much for download (they just retry) but they are deadly for real time games (because you need it to work the first time).

There’a another thread called “Slow Internet Problem” where it’s been uncovered that most of the handful of people reporting this problem are in the UK, maybe one in Europe. How about here in this thread? Maybe we should merge the threads

Note that as far as we know OGS itself is not running slow. All our logs indicate “we’re working as normal”, so the problem is more tricky than just “fix the OGS servers”.

[GreenAsJade]

Thank for the screenshots.

As you can no doubt read: they tell us “our code, running in your browser, is having trouble reaching the OGS servers”.

This is hard for us to do anything about.

One thing we are considering is whether we can “help you” by retrying more. This isn’t a quick fix, though.

[Feijoa]

@hughb (and anyone else having this issue), I am thinking it might help the devs to know what IP address you are connecting to. When you are having trouble, can you try opening a terminal (type Win, then “cmd”), run this:

nslookup online-go.com

and grab a screenshot of the output? Something like this:

If you can also get the IP that Chrome sees, that would be useful for confirmation. To do that, from the browser console,

1. click the “Network” tab
2. load or reload https://online-go.com/
3. scroll all the way up to the top of the bottom pane and click “online-go.com”
4. you should see the IP address on the right - take a screenshot like this:

[go-go-ghost]

This problem is happening every game across my mobile, lap top, desktop and even my kindle. Im in uk and habe BT broadband

[go-go-ghost]

here are screen shots

[GreenAsJade]

As with the other person’s case: it tells us that your browser is having trouble contacting OGS.

Data is being lost somewhere.

Please see feijoa’s post for how we might get more helpful information.

[hughb]

I am on a chromebook which is linux under the bonnet.
Here’s the equivalent command on debian linux.

Let me know if this is what you need or needs any tweaking.
Thanks everyone for your help in this matter and the time you are spending on it.

It is very odd that this just started a couple of weeks back.

In the dev tools console looks like the IP address is IPv6 in the dig output it looks like IPv4.

When I run the host command I can see the IPv6 address being used in the browser in the
console output (the address ends in 4912)

[go-go-ghost]

I have tried but can’t find it. Im not as compueter savy as you so simple instructions would help. It also take a very long time to get into the forums

[hughb]

If you are on a windows machine.

1. open browser and go to online-ogs

2. click the start button and select run

3. type ‘cmd’ - it should open a command line window

4. Type
   nslookup online-go.com
   As in the screenshot from @Feijoa

5. Take a screenshot

[denishowe]

From London or Paris, I get:

nslookup online-go.com
Name: online-go.com
Addresses: 2606:4700:20::681a:24
2606:4700:20::681a:124
2606:4700:20::ac43:4912
172.67.73.18
104.26.0.36
104.26.1.36
And Firefox dev console network tab says:
Address [2606:4700:20::681a:124]:443
(the second from the list above).

whois online-go.com says:
Name Server: ADA.NS.CLOUDFLARE.COM
Name Server: BART.NS.CLOUDFLARE.COM
along with the same 6 IPs.

[hughb]

there are probably multiple routes / servers.

[hughb]

Just as an experiment I changed my DNS server entry on the chromebook to use google’s service and got the same problems.

Pings appear to be responsive 16-17ms.
Google is 16-17ms with amazon at around 86ms.

[denishowe]

In the Firefox or Chrome dev tools console tab, I see a continuous stream of messages like:

GobanSocket reconnecting in 50ms GobanSocket.ts:334:20
Network status: disconnected : warning toggle on, not in live game, didn’t close notification time control:
Object { system: “fischer”, time_control: “fischer”, speed: “correspondence”, pause_on_weekends: false, time_increment: 86400, initial_time: 259200, max_time: 259200 }
NetworkStatus.tsx:83:12
Network status: disconnected : warning toggle on, not in live game, didn’t close notification time control:
Object { system: “fischer”, time_control: “fischer”, speed: “correspondence”, pause_on_weekends: false, time_increment: 86400, initial_time: 259200, max_time: 259200 }
NetworkStatus.tsx:83:12
GobanSocket connected to wss://online-go.com GobanSocket.ts:215:24
Network status: connected : warning toggle on, not in live game, didn’t close notification time control:
Object { system: “fischer”, time_control: “fischer”, speed: “correspondence”, pause_on_weekends: false, time_increment: 86400, initial_time: 259200, max_time: 259200 }
NetworkStatus.tsx:83:12
Network status: connected : warning toggle on, not in live game, didn’t close notification time control:
Object { system: “fischer”, time_control: “fischer”, speed: “correspondence”, pause_on_weekends: false, time_increment: 86400, initial_time: 259200, max_time: 259200 }
NetworkStatus.tsx:83:12
GobanSocket reconnecting in 50ms GobanSocket.ts:334:20
GobanSocket connected to wss://ai.online-go.com GobanSocket.ts:215:24
Network ping timeout, increased delay to: 2000 sockets.ts:173:12
Network status timeout: 2000 NetworkStatus.tsx:57:20
Network status: timeout : warning toggle on, not in live game, didn’t close notification time control:
Object { system: “fischer”, time_control: “fischer”, speed: “correspondence”, pause_on_weekends: false, time_increment: 86400, initial_time: 259200, max_time: 259200 }
NetworkStatus.tsx:83:12
Network ping timeout, increased delay to: 4000 sockets.ts:173:12
Network status timeout: 4000 NetworkStatus.tsx:57:20
Network status: timeout : warning toggle on, not in live game, didn’t close notification time control:
Object { system: “fischer”, time_control: “fischer”, speed: “correspondence”, pause_on_weekends: false, time_increment: 86400, initial_time: 259200, max_time: 259200 }
NetworkStatus.tsx:83:12
Network ping timeout, increased delay to: 8000 sockets.ts:173:12
Network status timeout: 8000 NetworkStatus.tsx:57:20
The connection to wss://online-go.com/ was interrupted while the page was loading. ogs.5.1-7934-g694a66dc-d43d724930ccfeedd72c70fd2503d53d.js:1:157741
GobanSocket error [object Event] [:1:145535](chrome://devtools/content/webconsole/)
overrideMethod :1
connect GobanSocket.ts:245
o helpers.js:91
(Async: EventListener.handleEvent)
Go trycatch.js:213
qe dom.js:78
connect GobanSocket.ts:243
reconnect GobanSocket.ts:337

[go-go-ghost]

This what i get

Microsoft Windows [Version 10.0.26100.3915]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Martin Frost>nslookup online-go.com
Server: bthub.home
Address: fe80::f286:20ff:fe13:615b

Non-authoritative answer:
Name: online-go.com
Addresses: 2606:4700:20::681a:24
2606:4700:20::ac43:4912
2606:4700:20::681a:124
104.26.0.36
104.26.1.36
172.67.73.18