Hi there.
My OGS support has been suspended since march because my then current bank account stopped working with Paypal due to war and resulting sanctions. I’ve since changed the bank and renewed Paypal link, but there is no option to “nudge” OGS payments to try and fetch money again - it still says that I’m on a plan and only allows cancelling support.
I could try to cancel and re-subscribe, but that would mean my “long time original support” rate will be lost which would be a pity. Is it possible to renew the subscription without cancelling this plan?
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Thanks for the ping @Groin, @netnazgul, I think I’ve re-activated it, Nov. 3 is when we’ll find out whether it’s working as expected or not. Let me know if there are any issues. And thanks for being a supporter!
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Paypal has notified me about it, so I expect it to work properly. Thank you for the swift response and resolution!
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Hello again, it’s not the same issue, but similar hence I’ve decided to revive this thread instead of creating a new one.
For some reason OGS doesn’t have information about recent (May 3rd) payment on this page, even though I do see outgoing payments as usual each month including May in my bank account and in my Paypal profile.
Just noticed it yesterday because my supporter status was cancelled (and it still shows that I have an ongoing supporter plan).
Is it an OGS issue or archived supporter plans are getting scrapped?
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@anoek (probably useful again 
)
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Hmm interesting, I’ll look into it, thanks for letting me know @netnazgul ! In the meantime I’ve flagged you as a supporter again like you should be.
Thanks again!
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@anoek
Is there any update on this? There will be another automatic transaction in 2 days time, I’ll check whether it registers on OGS website.
It should! Basically as far as our logs go, we never got the payment notification from PayPal. PayPal dumps their records after 14 days (or at least doesn’t let us search past that) - so as far as I can tell, they just never sent it. That used to happen frequently, but has (I think) been a lot less common in recent history. We’ll check June 4th and see if it came through as expected, or if not we might have more information to go off of.
And thanks @netnazgul!
Welp, this time I see the transaction at Support Online-Go.com right after it was done. Seems like previous one was a glitch in the matrix, I hope the money reached you and weren’t stuck somewhere in Paypal.
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Thanks for following up and letting me know!
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