switching chat mode when watching a game

Support
1

I have selected “personal” as my default chat mode, so I can use the chat to leave reminders for myself in correspndence games – although I use this much less now that I also keep trace of my games locally with Sabaki. In my correspondence games, there’s a drop-down widget on the left side of the char entry box which lets me change the mode, so I can if fact talk to my opponent if needed.

But, and this is my question, the drop-down is not there when I watch a game! So I’m stuck in personal mode and I miss all the comments other observers make.

Is this a bug or feature? :grin:

–
Ian

2 Likes
2

I think that’s not a feature when watching. Only when playing.

When you watch what you say is seen by everyone but not the players, until the end of the game. There are no options.

To be in a mode like personal would be a bug. Are you sure to not be in the normal chat mode?

2 Likes
3

I have not tried to say anything, but I don’t see any comments made by others, and the widget itself says “Personal” just like it does when I’m playing.

4

Could you post a screenshot? I can’t reproduce on my end. Navigating straight to a spectator game automatically changes chat from personal to chat for me.

1 Like
5

I hate screenshots, as I try hard to make my writing descriptive. But I’ll give it a try next time I observe a game.

6

I like screenshots (and videos), because they often reveal information which is important to debugging the problem, which the person reporting the problem does not realise is relevant.

For example at work recently we had a problem reported by a customer which was really hard to diagnose and reproduce despite repeated interaction with our support desk. It was only when we got a screenshot which happened to include the http headers of one of their requests, that we discovered their language was set to Portuguese, which was not an enabled language of this instance (which meant they could not have chosen it from the front-end, but an admin could still have set it in the back-end), that we got the vital clue to lead to the diagnosis of the issue (that cache busters only iterated over valid languages, which was why they inconsistently saw stale data).

7 Likes
7

But that sounds like a random bit of good luck rather than a method. And I hate depending on luck.

8

You know that AI came from managing luck?

9

Asking for screenshots/videos/more information than the user just describing what they think is the problem in diagnosing software problems is not some weird hope for luck, it is industry practice for a reason. It works.

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10

Luck is writing about something that would be easily conveyed in an image and hoping someone will understand you.

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11

We have a button in the title bar of our applications to record the screen and mouse movements of the user, specifically to let them attach a video to a bug report (although they also use it for other purposes, like making tutorials for some tasks).

2 Likes
12

Well, sorry. Strong cultural difference.