I have had this happen to me, and I really don’t think that the five min waiting time should be shortened.
The obvious solution would be to have more moderators, but therein lies the issue of over moderation? Is over moderation really a thing? I don’t know. But it seems to me that if it’s taking five mins or more to tackle these issues to then move on to the next and so on, then its a case for there being too much for the current Mod team to manage.
I would like to add that the moderation team that we have is fantastic, and what I said isn’t a mark against them at all. It’s more a matter that there simply may not be enough. But I certainly don’t think the time should be lowered from five mins, that is the most important point I would like to add.
If anything the shortening of the five mins will add problems rather than remove them.
Is there any way to implement an autopause feature when a moderator is called to a game?