Wow, I'm not a site supporter anymore

Feedback Bug report
#1

I was a site supporter since late 2015 but I see that my payment subscription from PayPal timed out. I think I put it an end date in two years time and the time came up. I never got or noticed anything from PayPal that this expired. Also in the UI here at online-go I see that I’m still a supporter and to cancel I need to go to PayPal.

As it is has expired in PayPal I cannot actually cancel it from there either as it is inactive. So I’m in a weird state.

I did start a new donation subscription using a credit card this time.

Any chance of getting some reminders whenever a supporter stops supporting as when PayPal subscription expires?

Also, would be nice if I wouldn’t see the PayPal active subscription on online-go as it is not active actually.

3 Likes
#2

I got an email from PayPal saying that online-go.com had canceled my subscription, and then I had to go to PayPal and restart my subscription.

Anyone else have the same problem?

1 Like
#3

Yikes, thanks for letting me know!

4 Likes
#4

Apparently I’m once again not donating for membership.
PayPal says it is because online-go.com revoked the payments.

Does anyone know why this keeps happening now and again?

1 Like
#5

I don’t know why, but I know that @anoek will want to know.

3 Likes
#6

I’m so glad that somebody pinged this thread, otherwise I wouldn’t have logged into PayPal. Again it seems I don’t have a donation running anymore either. I don’t remember receiving an email about it either. I’ll go re-enable it but I hope something can be technically implemented so that I wouldn’t come as a surprise 6 months after the fact.

Clarification. The OGS website is showing that I’m a Paypal supported but Paypal doesn’t show a single OGS transaction for a the 6 months. Luckily I do have a CC donation going. I’ll double check later if this is actually working!

2 Likes
#7

I’m also still listed as a supporter, even though I’m not paying. I tried to cancel my subscription, but it says it has to be done via PayPal.
When I go to PayPal to check it says I have to re-enable my subscription via online-go.com.
Catch 22?!

I mean, I really want to support, but these issues aren’t making it easy. :smiley:

2 Likes
#8

Thanks for letting me know @toomasr and @barsegott! I’m looking into it to see what’s going on

4 Likes
#9

Here’s a brief update:
PayPal managed to deduct my donation for this month, but the recurring donations are still listed as inactive, so I guess we’ll see what happens when the next donation is supposed to go through.

I think I might have had my credit card closed for online purchases, so that is probably the reason why it didn’t work.

1 Like
#10

Here is my update. In PayPal, under Preapproved Payments I have Online-Go.com, Inc. under Inactive. Under OGS I see You are currently supporting us with $10.00 per month from your paypal account, thanks!. When I click Cancel I’m told to go to PayPal to cancel. I’m unable to cancel the Inactive payment under PayPal.

I checked that everything is fine with my CC donations and they are working as expected!

I would be happy with any kind of notification when my donations expire. Also if I could remove the non existent PayPal subscription from being listed on OGS when actually it doesn’t exist anymore. Less confusion.

3 Likes
#11

I second that…