I was a site supporter since late 2015 but I see that my payment subscription from PayPal timed out. I think I put it an end date in two years time and the time came up. I never got or noticed anything from PayPal that this expired. Also in the UI here at online-go I see that I’m still a supporter and to cancel I need to go to PayPal.
As it is has expired in PayPal I cannot actually cancel it from there either as it is inactive. So I’m in a weird state.
I did start a new donation subscription using a credit card this time.
Any chance of getting some reminders whenever a supporter stops supporting as when PayPal subscription expires?
Also, would be nice if I wouldn’t see the PayPal active subscription on online-go as it is not active actually.
I’m so glad that somebody pinged this thread, otherwise I wouldn’t have logged into PayPal. Again it seems I don’t have a donation running anymore either. I don’t remember receiving an email about it either. I’ll go re-enable it but I hope something can be technically implemented so that I wouldn’t come as a surprise 6 months after the fact.
Clarification. The OGS website is showing that I’m a Paypal supported but Paypal doesn’t show a single OGS transaction for a the 6 months. Luckily I do have a CC donation going. I’ll double check later if this is actually working!
I’m also still listed as a supporter, even though I’m not paying. I tried to cancel my subscription, but it says it has to be done via PayPal.
When I go to PayPal to check it says I have to re-enable my subscription via online-go.com.
Catch 22?!
I mean, I really want to support, but these issues aren’t making it easy.
Here’s a brief update:
PayPal managed to deduct my donation for this month, but the recurring donations are still listed as inactive, so I guess we’ll see what happens when the next donation is supposed to go through.
I think I might have had my credit card closed for online purchases, so that is probably the reason why it didn’t work.
Here is my update. In PayPal, under Preapproved Payments I have Online-Go.com, Inc. under Inactive. Under OGS I see You are currently supporting us with $10.00 per month from your paypal account, thanks!. When I click Cancel I’m told to go to PayPal to cancel. I’m unable to cancel the Inactive payment under PayPal.
I checked that everything is fine with my CC donations and they are working as expected!
I would be happy with any kind of notification when my donations expire. Also if I could remove the non existent PayPal subscription from being listed on OGS when actually it doesn’t exist anymore. Less confusion.