"Slow internet icon" problem

Support
1

I keep getting a slow internet icon when I play a game (computer or human). I have checked my internet speed and its ok and works fine with other sites eg Pandanet. Is there a problem with the server as when I try a game after 4/5moves either a message appears saying the site can’t retrieve data, or the moves seem to disappear and I have to do them again with the clock against me. Any chance you can update me

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2

I am also having the “slow internet” problem. This is on safari on iPhone.

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3

It does happen very often…
Since the new ui update came.

4

if we could get a screenshot of the browser console when this is happening that’d be a big help.

Definitely, even if not a screenshot, we need to know device and browser.

The icon comes up when we experience slow responses from the server on your device, but also when we simply are losing data (IE it might be fast, but “lossy”).

If you suspect it’s related to the UI update, you could try turning that off in Settings.

It’s worth nothing that the icon itself is relatively new (although it pre-dates the UI update), so it may be that you were having problems before and didn’t know.

2 Likes
5

Not sure if related but forums have been slow for me too

6

Same problem in Chrome (both Android and Windows). Moves submitted often don’t go through so I have to play them again.

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7

I have still havinf problems with slow internet icon and it’s really frustrating bto try a play a game. How do I turn of the update in settings. If this is in my account settings what bit do I go to or is it somewhere else

8

Still getting this problem on lap ttop and desk top. I’m windows 11 24h2, half a teerabite and 16 memory. The problem persists in mozilla and chrome. Is there any thing I can do or should I give up trying

9

are you still getting the is problem as it soulds exactly what I am getting. if you get it sorted can you let me know

10

It’s now working smoothly again.

edit 29/4 - the lagging has reappeared

1 Like
11

I am still getting the same problem with slow internet icon. It happens on android phone pc and laptop windows 11. I have tried in mozilla and chrome and even resorted to bloody bing. always the same problem. Does anyone have any ideas

12

“Slow internet icon” is not a problem of itself.

If that thing is showing, it’s just informational: it tells you we’re having trouble talking to OGS server.

We may manage to function correctly for you anyhow: we do try hard.

If you aren’t experiencing actual problems, you can ignore it.

If you are experiencing actual problems

  1. Please let us know what the symptom is, and what device and browser

  2. If you are not not a phone, please include screenshot of the browser console (google for instructions, it’s not hard).

Thanks.